This video script was written for a health information technology company to explain how its new product works. To see the finished video, scroll to the end of the script.
VIDEO: Animation of patients going in and out of a doctor’s office building, very quickly
SFX: Whizzing sound of patients zipping in and out
NARRATOR: Providers have a really good idea of what their patients’ health looks like during the few minutes the patients are in their office.
VIDEO: Ambulance races past
SFX: Ambulance siren
NARRATOR: But what about the rest of the time, such as when an emergency happens and the patient goes to the hospital?
VIDEO: Reports streaming out of hospital
SFX: Whoosh of patient report going past
NARRATOR: Yes, hospitals do occasionally send out reports on patient care to providers. But these may not be read until long after the patient has gone home, if they are read at all.
VIDEO: Patient bounces back into hospital
NARRATOR: If the opportunity for immediate followup is missed and a patient is readmitted, it could be very costly.
VIDEO: Dollars flowing past physician practice
NARRATOR: Providers may also lose out on potential CMS payments for patient management, if they don’t know their patients have been to the hospital recently.
VIDEO: AI logo
NARRATOR: Audacious Inquiry’s Encounter Notification Service informs providers in real time of their patients’ hospital emergency room visits, admissions, and discharges.
VIDEO: HIE diagram, with messages going from hospitals and labs, through the HIE in center, out to physician practices on the periphery. Except, many messages are missing their mark.
NARRATOR: Some health information exchanges offer to route messages about admissions, discharges and clinical care to providers. However, they rely on information the patient provides to a hospital registrar, which is notoriously unreliable and results in messages being delivered less than 10 percent of the time.
VIDEO: Providers use portal to run query of HIE
NARRATOR: Instead, to get patient data, providers have to spend time logging into a portal to query the HIE.
VIDEO: ENS flys into diagram and connects to the HIE
NARRATOR: With the Encounter Notification Service from Audacious Inquiry added to the HIE, providers get information about their patients more quickly. Patient rosters from providers transfer from providers into ENS. Here’s how it works. Providers put
together a list of patients on whom they want to receive notifications.
VIDEO: ADT messages go from the HIE router into the ENS.
NARRATOR: The Encounter Notification Service then reviews each ADT message, looking for a match with patients on the provider’s list. The Encounter Notification Service is quick and cost effective to deploy, and capitalizes on basic infrastructure that most HIEs already have today. It’s also MPI neutral.
VIDEO: ENS lights up, then message goes to the provider
SFX: Ding Ding
NARRATOR: When a match is found, the Encounter Notification Service sends a message to the provider about care the patient has received elsewhere.
VIDEO: Provider’s office then signals the patient, patient goes into provider office. Flow of dollars starts going into provider office.
NARRATOR: Knowing when and where their patients have received care enables providers to contact those patients for timely followup. And when that happens, not only does patient care improve, but providers capture new revenue for better coordinating their patients
VIDEO: Logos of HIE customers using ENS
NARRATOR: Health information exchanges in several states are already using the Audacious Inquiry Encounter Notification Service, enabling hundreds providers and health plan administrators to receive timely notifications on their patients’ and members’ health care use.
End Card: AI logo and contact info
NARRATOR: Please contact us to learn more about how our Encounter Notification Service can bring value to your health information exchange.